Your experience matters to us. We value you and appreciate you and want to do our best to make sure that you are getting excellent and quality service from us. If that is not the case, that is a big deal and we want to make sure that we can change and grow to better suit you and our participants.

If you have a complaint or feedback please fill out the following form. Every complaint/feedback is treated with the utmost importance and will be dealt with appropriately.

If you prefer a paper copy. You can download this here.

You can give the paper version to your support worker in a sealed envelope who will give it to Management, or you can post it to:

Buenavista Services Pty Ltd

10/100 Oakmont Avenue

Oxley QLD 4075

Complaints and Feedback Paper Form

Note: If you want to remain ‘ANONYMOUS’ simply write ‘Anonymous’ in the sections requiring names or information. For numbers such as date of birth or phone number simply make up a number.

Remember, if you complain or provide feedback anonymously we cannot provide you with a response as we will not know who you are.

Complaints and Feedback

Are you making a:

Complaint

Feedback

Fill in the details of the person who is making the complaint/providing the feedback.

Name

First Name

Last Name

Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone Number

Email

My preferred contact method is

If you are making the complaint/providing feedback on behalf of another person provide the following details.

Your Name

Your name if you're making the complaint on behalf of another person

First Name

Last Name

What is your relationship to this person?

Does the person know you are making this complaint/providing feedback?

Does the person consent to the complaint/feedback being made?

Who is the person, or the service about whom you are complaining/providing feedback about?

Name

First Name

Last Name

Contact Details (if known)

Complaint Details

What is your complaint/feedback about?

Provide some details to help us understand your concerns. You should include what happened, where it happened, time it happened and who was involved.

What outcomes are you seeking as a result of this complaint/feedback?

Supporting Information
Please send any copies of any documents that may help us investigate your complaint/feedback (for example letters, references, emails, etc) to:

complaintsfeedback@buenavistaservices.co

If you feel that we haven’t dealt with the complaint properly, feel free to contact the NDIS Quality and Safeguard Commission at any time by the following methods:

Phone: 1800 035 544 (free call from landlines)

TTY 133 677 (interpreters can be arranged)

Using a National Relay Service and asking for 1800 035 544.

Completing an NDIS Quality & Safeguard Commission online complaint contact form.